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Tips and tricks for online reviews, generating reviews and improving customer service!
3 Reasons why physicians need to monitor and respond to online reviews
Online reviews more than ever are critical to a businesses success. This is no different in a medical practice or for a physician. Over 80% of patients will look at online reviews before selecting a new physician Like it or not new patients are going to rely on the...
Five Tips to Improving Medical Practice Customer Service
Monitor and read online reviews and find out what patients are saying about you and your staff. There are review monitoring services available to track and manage reviews or you can just log on to sites every day or two to see what's being said. The reviews are...
Improving wait times in your medical practice
Yesterday at a meeting not related to healthcare, the discussion gravitated towards customer service in medical practices. After a brief discussion it was agreed that lengthy and late appoints was one of the biggest pain points in visiting a doctor. So fast-forward to...
Most trusted review sites for 2014 are Yelp and Healthgrades
Why is this important to your medical practice? Knowing what sites medical practices trust helps physicians and medical practice administrators to focus their efforts on the online reviews sites that matter the most. Claiming your Yelp and Healthgrade accounts and...
How do patients use online physician reviews?
According to a recent study by softwareadvice.com, more patients than ever are using online reviews to search for a doctor. The number of patients using online reviews jumped 68% over 2013. Also, a majority of patients searching online are using reviews to select a...
Does your Yelp page suck?
Having a great Yelp! page can make the difference between patients selecting your medical practice or choosing another practice. Check out the examples below and our 5 tips for making making your Yelp page great! Which medical practice would you rather visit from the...
Is your staff hurting your medical practice reputation?
During a recent study by Reputation Health of over 500 patient reviews we discovered that 86% of patient complaints stemmed from the office staff or customer service policies. Think about that for a second. As a physician your reputation in the area is critical to...
5 Ways to Attract More Patients
Want to attract new patients to your medical practice? There are literally dozens of things you could do. But what will provide you with the fastest results? Here are 5 tried and true ways to attract more patients quickly and efficiently. Be Where Your Patients Are...
How do I update my online business listings for my medical practice?
Have you searched Google, Bing or Yahoo only to find many of your medical practice business listings are wrong? You aren't alone! Approximately 98% of medical practices have at least one error in their online listings. So how did this happen and what can you do about...
4 Marketing Tools Every Practice Needs
Regardless of your medical practice size, there are certain marketing tools that every practice needs. Online Review Tracking Online reviews can make or break a practice. Over 72% of patients go online before visiting a medical practice. You want to make sure what...
Why your online listings are wrong and what to do about it
Have you looked at your online listings for your medical practice lately? 98% of medical practices have old, incorrect or missing information on the internet! Why are your online business listings important? Your online business listing have become very important as...
Doctor rating sites questioned on USA Today
We felt compelled to share the following article from USA Today on doctor rating sites. Review sites are becoming more influential for patients looking to select a physician and this article makes some wonderful points. We guide and assist our clients in responding to...
Doctor reviews illustrate happiest and least satisfied cities regarding healthcare
Patients in San Francisco and Oakland appear to be happiest with their doctors, while the least satisfied American healthcare consumers live in other California cities as well as in New York State locales, according to an in-depth evaluation of the ever-contentious...
Hospitals get proactive and post uncensored physician reviews
Piedmont Healthcare, a five-hospital network, is becoming one of the first healthcare provider groups to post independent patient reviews online. According to Piedmont officials, the reviews are collected by independent patient research company Press Ganey and are...
Vitals.com to provide physician information to Bing Snapshot
Vitals.com physician reviews and information is now integrated into the Snapshot feature on Bing.com. Microsoft owns Bing.com and it has become a viable alternative to Google when conducting internet searches. The Snapshot feature in Bing.com pulls together...
7 ways physicians can improve their online reputation
Now more than ever the online reputation of a physician or medical practice is important. The information that is published online by patients, directory sites or even in some cases competitors or employees can have drastic consequences for a physician. But there are...
Improve wait times, improve patient satisfaction!
Want to improve patient satisfaction in your medical practice? Improve the wait times in your practice. When it comes to patient satisfaction several issues came up but the biggest was how long it took to be seen. This was followed by billing or payment issues, staff...
How patients use online reviews
According to a report completed by softwareadvice.com, here are some key findings regarding how patients use online reviews from 2013. Key Findings: Healthgrades is the most popular online review site and Yelp is the most trusted Patients are most likely to use online...