Monitor Physician & Hospital
Reviews and Online Mentions
Protecting and managing your hospital reputation begins
with knowing how you are portrayed online.
Let us monitor and manage your hospitals online reputation!
Hospital Review Monitoring
We monitor and manage your hospital reviews!
Monitoring and managing reviews across all doctors in a hospital group is a huge undertaking. We are hospital review experts! Our hospital review monitoring methodologies help us improve patient customer service while ensuring responses are HIPAA compliant is our specialty. Show your commitment to a great patient and customer experience by allowing us to respond to your reviews. We handle all of your reviews from all sites including but not limited to; HealthGrades, Vitals, Google, Facebook, RateMD’s, ZocDoc, Doctor.com, Yelp, Google and others.
Generate new reviews for your hospital!
Providing a private review system where patients can share their experience is a key element to improving your online reputation and overall review ratings. Most patients want to know their voice is heard. Our proprietary system puts you in control of your reviews and gives you an opportunity to correct patient issues before they are posted on sites like Yelp, Healthgrades or Google. Learn more about Review Generation.
Receive alerts whenever your hospital receives a review!
Knowing when your hospital receives a review, especially the critical ones that require immediate attention is important. We can alert you and go a step further by responding to reviews 24/7. Don’t miss a review or an opportunity to respond or correct a patient service issue!
We monitor other websites for other mentions about your hospital. Don’t be left in the dark!
We monitor the internet looking for online mentions about your hospital. Not all complaints, compliments or concerns come from review sites. Many times blogs, social media sites including news and local websites where the conversation takes place. Knowledge is power and gives us the ability to have these comments removed or responded to.
We monitor social media profiles for HIPAA violations, complaints and online mentions about your hospital or physicians.
Monitoring social media accounts including Facebook, Twitter and Google Plus ensures you know when a customer asks a question or makes a comment. We can also monitor employee accounts to ensure HIPAA rules are not violated. Our software monitors the internet 24/7 and alerts us to issues so you can sleep well at night knowing what is being said about your hospital.
Our hospital reputation experts can help whenever needed!
We are passionate about providing great service to you and making your hospital look great online. You will be assigned you very own reputation expert that you will work with to ensure your hospital online reputation is the best it can be. Our goal is your success and piece of mind!