by Reputation Health | Apr 2, 2015 | Customer Service, Reputation Management, Reputation Monitoring
During a recent study by Reputation Health of over 500 patient reviews we discovered that 86% of patient complaints stemmed from the office staff or customer service policies. Think about that for a second. As a physician your reputation in the area is critical to...
by Reputation Health | Feb 17, 2015 | Bing, Business listings, Facebook, Google Local, Google Plus, HealthGrades, Reputation Management, Social Media, Tips and Tricks, Vitals, Yelp
Have you searched Google, Bing or Yahoo only to find many of your medical practice business listings are wrong? You aren’t alone! Approximately 98% of medical practices have at least one error in their online listings. So how did this happen and what can you do...
by Reputation Health | Sep 26, 2014 | Business listings, Reputation Management, Reputation Monitoring
Have you looked at your online listings for your medical practice lately? 98% of medical practices have old, incorrect or missing information on the internet! Why are your online business listings important? Customers Rely on Listing Information – Your...
by Reputation Health | Sep 16, 2014 | Customer Service, HealthGrades, Reputation Management, Reputation Monitoring, Review Management, Surveys, Tips and Tricks, Vitals, Yelp
We felt compelled to share the following article from USA Today on doctor rating sites. Review sites are becoming more influential for patients looking to select a physician and this article makes some wonderful points. We guide and assist our clients in responding to...
by Reputation Health | Apr 28, 2014 | Reputation Management, Reputation Monitoring, Review Management, Surveys
Piedmont Healthcare, a five-hospital network, is becoming one of the first healthcare provider groups to post independent patient reviews online. According to Piedmont officials, the reviews are collected by independent patient research company Press Ganey and are...
by Reputation Health | Apr 23, 2014 | Bing, Reputation Management, Review Management, Vitals
Vitals.com physician reviews and information is now integrated into the Snapshot feature on Bing.com. Microsoft owns Bing.com and it has become a viable alternative to Google when conducting internet searches. The Snapshot feature in Bing.com pulls together...